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FAQ

Please contact us at info@wakegamingpad.com for further questions.

ORDERS

- How do i customize my mousepad?


1. Find an image on the internet or use one that you have taken or created yourself. We recommend finding inspiration at uhdpaper.com .


2. Go to our product page and choose between sizes XXL (900x400x3mm), XL (800x300x3mm), Large (450x400x3mm) and Medium (350x300x3mm).
Click on the size you want and continue to our design program. Size XXL is the most popular choice.


3. Upload your image in our design program. Remeber to read the instuctions in the design program for best printing results!


4. We will print and send your new custom mousepad to you


- Design program instructions


Red line: Place everything of importance, such as logos, names, etc. inside the red line.
Everything that is not placed inside the red line risks not being printed on the mouse pad.


Green line: Place your image all the way to the green line to make sure the whole mouse pad gets printed.
If your image is not placed all the way to the green line your mousepad risks getting black edges.


- Image Quality


We can only achieve as good printing result as the quality of your image. Always download your image in highest possible resolution.
Here is our recommended minimum image resolutions for the different mouse pad sizes:

Medium: 1300 x 1080 px

Large: 1650 x 1450 px

XL: 2950 x 1080 px

XXL: 3300 x 1450 px

Our design program will let you know if your image is below our recommendations.


SHIPPING

- Do you ship worldwide?


Yes absolutely! Enter your address in checkout to calculate your shipping cost and shipping time.


- How much is shipping?


We offer 6€ shipping cost to theese countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, Germany ,Latvia, Lithuania, Luxemburg, Netherlands, Poland, Slovakia, Sweden. If you dont live in any of theese countries you can calculate you shipping cost in checkout.


- How long is the delivery time?


We have a maximum delivey time of two weeks to theese following countries: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, Germany ,Latvia, Lithuania, Luxemburg, Netherlands, Poland, Slovakia, Sweden.

Any country outside of this list have a delivery time of two to four weeks.


- Where is my order shipped from?


Your new mousepad is printed and shipped from Malmo, Sweden.


- What carriers do you use?


We use DHL or UPS depending on your location.


OTHERS

- What payment options are available?


We use Stipe for secure payments by card. Stripe is one of the biggest online payment systems in the world.


- Can I wash my mousepad?


Yes you can! Follow these steps:

1. Fill sink or bowl with warm water and dishsoap.

2. Use a sponge or cloth to rub the stains out of the mousepad.

3. Rinse off the mousepad with water.

4. Let it airdry for about 24 hours and then your ready to go!


- How big should my mousepad be?


If you are going to use your mousepad for gaming with low mouse sensitivity you should get a bigger mousepad with enough room for mouse movement. Our biggest size XXL (900x400x3mm) is our most popular size by far!

If you have a desk that I wide but not very deep our XL (800x300x3mm) mousepad is perfect for you. Our XL mousepad still has enough room for your keyboard and mouse and will fit on a wide but not so deep desk.

Our sizes Large (450x400x3mm) and Medium (350x300x3mm) is great for you who don’t want your keyboard on top of your mousepad.


- Something is wrong with my product?


Contact us at info@wakegamingpad.com and we will help you.


- Do you offer a refunds?


Refunds and replacements are an option if the product you received does not meet the quality standards or is found to be defective. Please visit our Terms and Conditions page for complete details.


- I need help with my order


We are happy to assist you if you have any questions or need help with your order. Please contact at info@wakegamingpad.com.